Help Center

Invoice My Account

JJ Gold customers who create a business account may apply for a credit limit. As part of the eligibility process, we will review your application. To obtain a credit limit, you must complete the following steps:

• Apply NET30 account
  After clicking “NET30 APPLICATION” a form will open for entering information about the company and about yourself. No payment is required to open a membership. Fill the form. Please note that approval may take up to 3 business days. If more information is required from you or we are unable to extend a credit limit, a member of our Credit Department will contact you to discuss this with you. After approval for NET30 account, you will receive an email notification.
• Place an order
  Select items with a total amount of $80 up to established credit limit, which you can see on the account details page. When placing an order, select the payment method “Net30 Invoice / 20% Deposit”.
• 20% Deposit for new customers
  After placing an order, you will be issued an invoice in which you need to pay a deposit of 20% of the total amount. You can also pay for the entire order at once. After paying the deposit or full payment, your order will be accepted for processing and shipped. 6 Months or more established customers that have paid 3 orders on time and in full will be able to place a NET30 order without paying a deposit pending an additional credit approval.
• Payment for the second part of the order
  All your invoices can be seen at https://jjgold.com/payment-center/.
  In case of paying only the 20% deposit, second part of invoice payments are due within 30 days from the invoice date and can be made securely online. If invoices go unpaid beyond the agreed payment terms, and/or when excessive spending beyond your credit limit, future orders may be put on hold and our Credit Department will contact you to collect any outstanding balance.

Paying invoices online
Paying online is a quick and easy way to make a secure payment on your account.

Credit Card Payments
Payments can be made using a credit card at checkout. We accept the following: Visa®, MasterCard®, Discover® as well as American Express®

Effective Date: January 19, 2021

This Privacy Notice describes our handling of Personal Information in connection with your presence in our locations and your use of our websites, mobile apps and the services we provide. By using our websites, mobile apps, and services, you hereby consent to these terms.

“Personal Information” refers to information that identifies you as an individual. This Privacy Notice describes how we collect, use, share, and protect your Personal Information, and the choices you have regarding your Personal Information. We encourage you to read this Privacy Notice.

1. Sources of Personal Information

We receive Personal Information from the following:

• Information You Provide Us Directly. We collect personal and transactional information (purchase-related history) which you provide us directly, for example, in connection with a purchase, a service/event, a promotion, or application for a membership program.
• Information Collected Through Automated Technologies. We use cookies, tags, web beacons and other technologies to track and collect browsing, purchase activity, and personal information. Our mobile applications also collect unique identifiers and geolocation information, if you have enabled locations services on your device.
• Information We Receive from Other Parties. We may obtain information about you from other sources for purposes such as prospecting and/or enhancing the information you have provided.

To learn more about automated tracking technologies, visit our Privacy Resource Center.

Minors

Our websites and mobile applications are intended for a general audience and are not directed toward minors under 16 years of age, and we do not knowingly collect their Personal Information.

2. How We Use the Information We Collect

Personal Information may be used for the following purposes:

• Our Products & Services. We use Personal Information to process and fulfill your orders, refunds or exchanges, requests for products, services or information, to provide customer service, to administer our credit card programs, to personalize your shopping experience, to identify your preferences, and to provide you services across multiple devices.
• Marketing and Advertising. We use Personal Information to administer promotions, contests, sweepstakes, and rewards programs and to market products and services, including serving you interest-based advertising. For more information on interest-based advertising, see our Privacy Resource Center.
• Other Uses. We use Personal Information for other reasons, including conducting sales research and analysis; preventing or mitigating fraud and credit risk; and complying with legal matters, investigations, and applicable laws and regulations.

3. How We Share Your Personal Information

We may share your Personal Information with other parties in the following instances:

• With Our Third Parties: To process transactions or provide products or services on our behalf, including but not limited to providers of product delivery services (for example, UPS and FedEx) and website analytics (for example, Google Analytics).
• For Marketing Purposes: To notify you of offers for products or services that may be of interest to you. We do not share credit card or other financial information for marketing purposes.
• For Corporate Transactions: In connection with a merger, acquisition or sale involving all or a portion of our company.
• Other Reasons: To: (a) satisfy applicable law, regulations, legal process or valid governmental request; (b) enforce the terms of use applicable to our services, (c) detect, prevent or mitigate fraud or security or technical issues; or (d) protect against imminent harm to the rights, property or safety of our company, our customers or the public as required or permitted by law.

4. Your Choices Regarding Your Personal Information

a. To Stop Certain Collection and Use of Your Personal Information:

Marketing Emails, Texts and Mail

• You can stop promotional emails from us by using the “unsubscribe” link on our promotional emails.
• You can stop marketing text messages, by replying “STOP” our promotional text messages.
• You can stop promotional postal mail by contacting us with your request as noted in the How to Contact Us section below.

Interest Based Advertising

Some of our websites support Interest Based Advertising efforts by Third Parties. Industry groups such as the Digital Advertising Alliance have developed services to help you manage your Interest Based Advertising preferences.

Website Analytics

You can opt-out of tracking used to understand website utilization provided by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you send a request to websites to not track your online activities. We, like many other retailers, do not honor those requests.

b. To Change or Correct Your Personal Information

At any time, you can request access to your personal information, request that any inaccuracies be corrected, or request that comments or explanations be added to records about you.

You may contact us with changes as described in the How to Contact Us section. To prevent unauthorized changes, we may ask for certain information to verify your identity before we process such requests.

Although we will do our best to make your requested changes, in some cases for example, if it requires a disproportionate technical or practical cost or effort or if it conflicts with our legal obligations or business requirements, we may be unable to do so completely. Should this occur, we will communicate that to you.

5. How We Protect Your Personal Information

We employ technical, physical and administrative safeguards to protect your Personal Information and require Third Parties with whom we work to do the same. However, we cannot guarantee your information will be completely safe against unauthorized access. Please use caution when sharing your information with others and take appropriate measures to protect the confidentiality of your username and password. Some practical tips are available in the Privacy Resource Center.

If you think the Personal Information you provided to us has been improperly accessed or used, or if you suspect that unauthorized purchases have been made on our websites using your Personal Information, please Contact Us immediately.

Our websites may contain links to, or plugins or widgets from, social media or other websites operated and maintained by Third Parties. These properties, which we do not control, operate independently and have their own privacy practices and statements, which we encourage you to review.

6. Customer Specific Disclosures

a. Contract Customers

If you are a contract customer and would like to opt-out of receiving promotional postal mail and/or email from us, please notify your Account Manager. You may still receive promotional postal mail or email from other affiliated companies and Third Parties if they have received your email or postal address from other sources or as a result of their own transactions or experiences with you. You will also continue to receive promotional postal mail or email if you request to hear from us again.

b. Nevada Residents

Under Nevada SB 220, Nevada residents may submit an opt-out request regarding the sale of their Personally Identifiable Information (PII) collected through a website or online service. Where applicable, you may submit your request to Opt-Out of the sale of Personal Information to Third Parties by submitting an online request.

c. California Residents

1. California Shine the Light Law

Under California Civil Code sections 1798.83-1798.84 California residents may request the names and addresses of affiliated companies and categories of Personal Information we share for their direct marketing purposes. If you are a California resident and would like to make such a request, please Contact Us.

2. California Consumer Privacy Act of 2018

California residents have the following rights:

1. The Right to Disclosure
   1. About information collected
   2. About information sold
      1. Categories of personal information sold
      2. Categories of Third Parties with whom the personal information was sold
2. The Right to Deletion of Personal Information
3. The Right to Opt-Out of the sale of Personal Information to Third Parties
4. The Right to Sue for Security Breaches
5. The Right to not be Discriminated Against Based on Exercising any of the Above Rights

California residents may submit a Data Disclosure request by:

1. Submitting an online request
2. Submitting a phone request

California residents may submit a Data Deletion request by:

1. Submitting an online request
2. Submitting a phone request

Where applicable, you may submit your request to Opt-Out of the sale of your Personal Information to Third Parties by:

1. Submitting an online request
2. Submitting a phone

Unless indicated with a “Do Not Sell My Personal Information” button on our websites, we do not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

We will take reasonable steps to verify your identity prior to fulfilling the above requests.

Authorized Agents may submit requests on behalf of a California resident using the above processes and providing the appropriate documentation.

The following section describes:

1. Categories of personal information we collect
2. The purpose for which the personal information is collected
3. Specific personal information collected
4. Categories of sources from which that information is collected
5. Categories of Third Parties (who are not classified service providers) with whom the information may be shared
6. The purpose for selling or sharing of personal information

Minors

We do not knowingly collect or sell the Personal Information of minors under the age of 16 without affirmative authorization.

d. Canadian Residents

We consider “personal information” to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers to be personal information.

We have adopted, as Company policy, the 10 personal information privacy principles stated in the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information. The 10 principles are:

1. Accountability
2. Reason for Collection
3. Consent
4. Limiting Collection
5. Limiting User, Disclosure and Retention
6. Accuracy
7. Safeguards
8. Openness
9. Individual Access
10. Challenging Compliance

Interest Based Advertising

Some of our websites support Interest Based Advertising efforts by Third Parties. In Canada industry groups such as Digital Advertising Alliance of Canada have developed services to help you manage your Interest Based Advertising preferences.

e. European Union (EU) Residents

We are based in the United States (U.S.) and the information Staples and its service providers collect is governed by U.S. law. If you are accessing the Services from outside of the U.S., please be aware that information collected through the services may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including Personal Information, in the U.S. as set forth in this Privacy Notice.

As residents of the EU, you will have certain additional rights with respect to your Personal Data under the General Data Protection Regulation including:

1. The right to be informed.
2. The right of access.
3. The right to rectification.
4. The right to erasure.
5. The right to restrict processing.
6. The right to data portability.
7. The right to object.

Interest Based Advertising

Some of our websites support Interest Based Advertising efforts by Third Parties. In Europe industry groups such as European Interactive Digital Advertising Alliance have developed services to help you manage your Interest Based Advertising preferences.

For more information, see the Privacy Resource Center.

We will retain your EU Personal Information for as long as your account is active, as needed to provide you services and to fulfill the purposes for which the data was collected, and as necessary to comply with our legal obligations and fulfill our business needs.

7. How to Contact Us

This Privacy Notice applies to JJ Gold International and its affiliated companies.

Please direct any questions, complaints or concerns regarding this Privacy Notice and our treatment of your Personal Information to any of the following:

Upon receiving a written request, we will contact you directly, investigate your request, and work to address your concerns. We will respond to your request without undue delay. We reserve the right to take reasonable steps to verify your identity prior to granting access or processing changes or corrections.

8. Privacy Notice Updates

This Privacy Statement may change from time to time, and we will post on our websites any updated Privacy Notice. Recent changes to the Privacy Notice are documented below. Each version of this Privacy Notice will be identified by its effective date displayed at the top of this Privacy Notice.

EEO policy

JJ Gold International does not discriminate on the basis of age, race, color, religion, national origin, gender or sexual orientation. For your benefit, JJ Gold International has posted a copy of its Equal Employment Opportunity (EEO) policy statement.

Company Information

JJ Gold International
383 NE 2nd Ave
Hallandale Beach, FL 33009

Telephone: 1-800-514-5351
Payment Terms: Net 30 days (also accepts credit cards)
Warranty on Products: Per Manufacturer
Contacts: Telephone Order & Customer Service Personnel

Social Accountability and Supply Chain Responsibility

JJ Gold is committed to providing our customers with top-quality products at reasonable prices that are manufactured responsibly.

Last updated June 07, 2021

Welcome to the Privacy Resource Center

The following information is being made available for your education and reference purposes. We hope you find it helpful and informative as privacy and data security are important to all of us. Here’s what you can learn about in this Resource Center:

1. General Security Practices
2. Cookies
3. Interest-Based and Online Behavioral Marketing
4. Bluetooth beacons
5. Mobile Devices and Location Services
6. Scams
7. Identity Theft
8. Canadian specific resources
9. European specific resource

1. General Security Practices.

   It is a good general practice when using any website to take the following pre-cautions:

   • Protect your username and password. Never share them with others and use different and complex passwords for each account. Consider using a commercially available Password Locker or Vault to generate and store your passwords.
   • Keep your virus protection software up to date.
   • Apply security patches by going to the vendor’s website.
   • Lock your computer screen when you leave it.
   • Be prepared and be aware, particularly of phishing attacks. Learn more about data security and phishing attacks in Section 6 below and at the FTC’s Identity Theft and Data Security website.
   • If applicable, enable encryption on your computer’s hard disk. Apple^® computers come with encryption turned on. You need to enable Microsoft Window’s encryption called Bitlocker.
   • Use multi-factor authentication services where available. These are services that add another layer of security. In addition to your password, “something you know”, these services require “something you have”, often a unique id that is presented to you on your phone or another device.
   • When shopping or providing sensitive information, make sure the website is using secure connections indicated by “HTTPS” versus “HTTP” in the URL.
   • Understand how websites will use your data and the choices that are available to you by reading the website’s privacy statement.

   Other public online safety resources:

   • Stay Safe Online Shopping (National Cyber Security Alliance)
   • You Are Here (FTC)
   • How to Shop Online More Safely (AARP)
   • Safeshopping.org (American Bar Association)
   • Tips for Shopping Safely Online (Better Business Bureau)

2. Cookies

   Cookies are pieces of information that are transferred from websites to your computer’s hard drive and they may serve a variety of purposes. Web beacons, flash cookies and other similar technologies may also be used for these purposes. For example, cookies “remember” you when you return to a website and make your experience more user-friendly. Cookies identify which web pages are visited and how often. Cookies are also used to allow companies to better understand how their websites are used to improve their services.

   Types of Cookies, How They Are Used and The Potential Impact If Disabled
   Cookie Type	Purpose	Potential impact if disabled
   Session Cookies	Used to support website functionality	Access to website content and features may be limited
   Preference Cookies	Used to remember user preferences from one visit to the next	Preference will need to be reset on each visit to the website. This may also disable the ability have websites “remember” you at time of login
   Advertising Cookies	Used to serve you advertisements that may be relevant to you and your interests	Advertisements will still be displayed but will be more random and may be less relevant to you and your interests
   Security Cookies	Used as a component of a website’s general security and user authentication processes	Access to website and features may be limited

   How to disable or delete cookies

   If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. See links below:

   • Internet Explorer: //windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-9
   • FireFox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
   • Chrome: https://support.google.com/chrome/answer/95647
   • Safari: https://www.apple.com/legal/privacy/en-ww/cookies/

   If you disable or delete cookies in your Internet browser settings, you might not be able to access important functions or features, you will be required to re-enter your log-in details and your use of the website may be limited.
   Please note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
   To opt out from flash cookies, please click here: //www.adobe.com/privacy/opt-out.html.

3. Interest-Based and Online Behavioral Marketing

   Advertising Brokers
   Cookies also enable companies to market products and services and deliver targeted advertising to you. You can opt-out of receiving personalized ads from third party advertisers and ad networks using the opt-out features at Digital Advertising Alliance or the Network Advertising Initiative. AdChoices, indicated by the icon is an example of a service some websites offer to assist in managing Interest-Based advertising choices. If your browsers are configured to reject cookies when you visit these pages, or if you subsequently erase your cookies, use a different device or change web browsers, your opt-out may become ineffective and may need to be repeated.

   Website Analytics
   Websites use tools to track and manage website traffic. Google Analytics is a commonly used tool for this purpose. Individuals may opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.
   Note: If your browsers are configured to reject cookies, or if you subsequently erase your cookies, use a different device or change web browsers, opt-out elections may become ineffective and may need to be repeated.

4. Bluetooth beacons

   Bluetooth beacons transmit a low-power signal that can be received within short distances by nearby Bluetooth-enabled mobile devices and recognized by apps a smartphone user has downloaded. Beacons only broadcast signals, and don’t collect any data.  With the user’s permission, an app on a device can use the beacon’s signals to know when the mobile device is close to the beacon.

5. Mobile Devices and Location ServicesMobile devices offer access to many features including applications developed specifically for mobile devices and direct access to the internet via browsers. These devices also provide additional services including location services which broadcast your location and notifications services that allow you to receive messages. You can disable the GPS locator or push notifications on your mobile device via your device settings. Learn more about mobile devices and location services.

6. Scams (If it sounds too good to be true, it probably is a scam)

   Phishing: This occurs when scammers send legitimate-looking emails to illegitimately gather personal and financial information. The emails look just like a legitimate email and often use company logos. If the customer falls for the bait, the thief could get credit card numbers, PINs, account passwords, expiration dates, credit card/bank account numbers and even Social Security numbers. Don’t click on links in emails unless you’ve requested the email or somehow otherwise know it is real.

   Vishing: Vishing is like “phishing” but uses a phone (baiting people by voice instead of email. Scammers pose as a known retailer or bank. They often call saying they need to verify information on file asking the individual to provide their personal information.

   Don’t provide sensitive information over the phone when asked, instead contact the company directly at a number you find on a statement of on their website. Don’t call a number you are provided over the phone.

   Smishing: In these scammers use text messages, called “SMS” messages, instead of emails or phone calls. They have been seen with messages of winning a contest.

7. Identity Theft

   Steps to consider in protecting yourself against fraud and identity theft:

   1. Learn more about Identify Theft and visit the FTC Identity Theft Resources.
   2. Review your account statements regularly. Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer.
   3. Review your credit report from time to time. Obtain and review your credit report periodically to ensure that all your information is correct. You can obtain a free credit report once per year by visiting http://www.annualcreditreport.com or by calling 877-322-8228. Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.
   4. Create a fraud alert. Consider placing a fraud alert on your credit file. The fraud alert prompts creditors to contact you before opening any new accounts or increasing credit limits on your existing accounts. You can place a fraud alert on your credit file by contacting one of three consumer reporting agencies listed below. You need to contact only one of the three agencies in order to create the alert; the agency you contact is required by law to contact the other two. You will receive confirmation letters in the mail and then will be able to order a credit report from each of the three agencies, free of charge. The fraud alert will remain in your credit file for at least 90 days.

   Equifax P.O. Box 740241 Atlanta, GA 30374 800-525-6285 www.equifax.com

8. Canadian specific resources:

   • Digital Advertising Association (Canada)
   • Canadian Standard Association (CSA) Model Code for the Protection of Personal Information

9. European Union specific resources:

   Effective as of May 25, 2018 the EU General Data Protection Regulation (GDPR) will replace the currently applicable EU Data Protection Directive and it will override existing EU national privacy laws. The GDPR will require new or additional obligations on all companies that handle EU citizens’ personal data, regardless of where the companies themselves are located. These regulations will only apply to the following affiliated companies: Makr, Marke Creative and to a certain extent, Staples Promotional Products. GDPR affords EU and EA citizens additional protections.

   For example, you can request from us the following information:

   • whether and why we have your personal information;
   • how we got your personal information;
   • what we have done with your personal information;
   • to whom we have communicated your personal information;
   • where your personal information has been stored, processed or transferred;
   • how long we will retain your personal information, or how that retention period will be determined; and
   • the safeguards in place to protect your information when it is transferred to third parties or third countries.

   For more information on GDPR, see Official text of the EU General Data Protection Regulation (GDPR)

Legal Disclaimer – This website is provided for informational purposes only and should not be considered as a contractual commitment or legal advice.

Introduction

These terms of use (the “Terms”) govern your use of the “Product Reviews” features (the “Service”) on jjgold.com. When you submit Content (as defined below), you are subject to these Terms, as well as the Privacy Policy (in the event of any conflict between these Terms and the Terms and Conditions, these Terms will control). The Service is provided by JJ Gold. Please read these Terms carefully, because they constitute a legal agreement between you and JJ Gold. If you do not agree to these Terms, please terminate your use of the Service. JJ Gold reserves the right to change these Terms; you should check these Terms periodically. By using the Service after we post changes to these Terms, you agree to accept those changes, whether or not you actually reviewed them. These Terms were last updated on June 14, 2019.

Service

Subject to these Terms, you may use the Service to submit Reviews (the “Content”).

• “Reviews” means any reviews, comments, opinions, product or service ratings or reviews, articles, written expressions, material, text, videos, photographs and information or other data, in any form or media, provided by you, and/or on your behalf, to JJ Gold.

Prohibited uses

You agree you will not: (i) use, or encourage, promote, facilitate or instruct others to use, the Service for any illegal, harmful or offensive use; (ii) modify, translate, reverse engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restriction), make any attempt to discover the source code of the Service and/or create derivative works thereof; or (iii) use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content.

License

For any Content, you grant to JJ Gold a royalty-free, irrevocable, transferable, perpetual, nonexclusive, sub-licenseable, worldwide right and license to use the Content however JJ Gold desires, including without limitation, to copy, delete in its entirety, adapt, publish all or any portion of the Content, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology throughout the world, in all cases without compensation to you.

Representations

You are responsible for your Content. By submitting Content, you represent and warrant that:

• you are at least 18 years old, and are the sole author and owner of the intellectual property rights thereto;
• the Content is accurate and represents your current honest opinions, findings, beliefs, or experience;
• you have not been promised that your Content will be posted or published, nor have you been promised any payment for your Content, and if you have received a free sample of a product which is the subject of your Review, you will disclose that fact in your Review;
• the Content (i) does not violate any law, statute, ordinance or regulation, (ii) does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, or (iii) will not cause injury to any person or entity; and
• the Content is not, and may not reasonably be considered to be, obscene, defamatory, libelous, threatening, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual or entity.

Use of content

Your Content will not be treated as confidential by JJ Gold or its third party service providers and their respective directors, officers and employees. Accordingly, please do not submit anything that you do not want to share with the general public (for example, financial information, social security number, etc.). By submitting your email address in connection with your Content, you agree that JJ Gold may contact you about the status of your Content and other administrative purposes. Any Content you submit may be used, or not used, in JJ Gold sole discretion, and JJ Gold may deny, edit for clarity or length, condense or remove Content which JJ Gold deems to violate these Terms, or Content which:

• is not clear and understandable;
• is in a foreign language;
• includes details about JJGold’s competitors;
• includes personal details or information about You or someone else;
• is the same as other reviews submitted by You; or
• includes obvious errors (such as text and star rankings which do not generally match, or a review which does not correspond to the product).

Indemnity

You agree to indemnify and hold harmless each of JJ Gold and its third party service provider, and their respective officers, directors, agents, employees, from all claims, demands, damages, costs and expenses of every kind and nature, known and unknown, including without limitation reasonable attorneys’ fees, arising out of (i) any Content you submit, (ii) your breach of these Terms, or (iii) your violation of any law or the rights of a third party.

Return and Refund Policy

Last updated: August 30, 2021

We will only offer a Credit or invoice adjustment within 3 days of receipt of your shipment. All other returns will be for exchange or STORE CREDIT.  Please email us at [email protected] to receive an authorization number.

Any issue with your Order needs to be reported within 3-5 days of Receipt of shipment. JJGOLD is not responsible for delivered packages being lost. Confirmation from UPS, USPS, and FEDEX is considered validated receipt that shipment has reached you. 

Original shipping and handling charges are non-refundable. You will be responsible for all costs associated with the return shipment. Returns must be sent via USPS, FedEx, or UPS with tracking information and must be insured for the full retail value of the merchandise. Please make sure to package the merchandise securely and safely to avoid damage while in transport. JJ Gold International will not accept damaged packages and is not responsible for in-transit loss.

Merchandise must be in original and unused condition. All tags, pouches, and bags must be included with your return. Any unauthorized returns will be subject to a 20% restocking fee, the delivery may be refused, and the merchandise may be returned to sender.

Don’t let your spam filter get between us.

Add our new email domain to your list of safe senders to continue to receive our best sales and coupons.

Outlook 2003, 2007

1. On the tools menu, click Options to open the Options dialog box.
2. On the Preferences tab, under E-mail, click Junk E-mail to open the Junk E-mail Options dialog box.
3. Click the Safe Senders tab.
4. Click Add.
5. Type [email protected]
6. Click OK.

Outlook 2010, 2013

1. Go to the Home tab.
2. Click the Junk button.
3. Choose “Junk E-Mail Options” from the drop-down list.
4. Go to the Safe Senders tab.
5. Click Add.
6. Type [email protected]
7. Click OK.

Yahoo!

In Yahoo Mail, your contacts list is your whitelist. To add Quill.com to your Yahoo Contacts:

1. Open your Yahoo mailbox.
2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will display “Contacts.”
3. Click “New Contact.”
4. Type [email protected].
5. Click Save.

Gmail

1. Click on the Gmail dropdown under the Google logo on the left side of your screen.
2. Click Contacts.
3. Select Add New Contact from the bottom right icon.
4. Enter [email protected] as the primary email.
5. Select Create, then Save.

Outlook.com (formerly Hotmail)

1. Open your Outlook mailbox.
2. Select Options from the top right (next to the question mark).
3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders. In the space provided, enter the address: [email protected]. You can also use *jjgold.com to whitelist the jjgold.com domain.
4. Select Add to list.
5. Ensure the safe mailing lists box has the address you entered, and select OK.

AOL (version 9.0 or higher)

1. In the pop-up box, select Add.
2. Type [email protected] in the “Other” email field.
3. Make the newly added address the “Primary email address” by checking the checkbox.
4. Select Save.

AOL 8.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. While the Mail Control Screen is displayed, select Next.
4. Select Customize Mail Controls for this Screen Name and click Next.
5. You can select “Allow email from all AOL members, email addresses and domains” (allows all emails).
6. Select Next until the Save button shows up at the bottom.
7. Select Save.

AOL 7.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. While the Mail Control Screen is displayed, select Next.
4. Select Customize Mail Controls for this Screen Name and click Next.
5. In the exclusion and inclusion parameters, include the domain jjgold.com.

Where does jjgold.com deliver to?
jjgold.com ships to all 50 states and the following territories:
* American Samoa (AS)
* Federated Micronesia (FM)
* Guam (GU)
* Marshall Islands (MH)
* Northern Mariana Islands (MP)
* Palau (PW)
* Puerto Rico (PR)
* Virgin Islands (VI)
We do not ship to the British Virgin Islands.

Orders from outside a U.S. state or territory must include a stateside address in order to facilitate shipping. If one of our vendors is unable to deliver to an address outside the U.S. or to a PO Box, APO, or FPO address, one of our Customer Service Associates will contact you to help you find an alternate solution to satisfy your needs.

The estimated delivery time is usually displayed in your shopping cart and on your confirmation. However, the time may vary, especially if you requested a special order, custom-printed items and factory-direct items.

Shipping
The following may attract additional shipping fees:
* Shipping beyond the 50 states and territories identified above.
* A product description that states “shipping additional”.
* Expedited delivery including guaranteed (1 – 2 days), next-day or same-day deliveries. In areas where next-day delivery is not available you may request overnight priority at an extra charge.

Shipping and handling charges are non-refundable. If a mistake in address is made by the customer and orders are returned via Carrier, Customer will be responsible for reshipping charges . If carrier attempts delivery and can not make delivery due to customer not “picking up at location” or for whatever other reason, customer will pay additional shipping fees incurred. JJGold is not responsible for in-transit loss.

Need to track your order?
Once your order ships, you will receive a shipping confirmation email. This email contains the tracking number for your order and a link to the carrier’s website. You can also view the Order History on your page to see the tracking information.

If you did not place an order on our website, please contact us and we will help get you started.

Order restrictions
* Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
* We may, at its sole discretion, revise and/or remove special and custom pricing at any time without notifying you of any changes in the manufacturing costs or other variable factors.
* Premiums are subject to availability. A substitution of equal or greater value may be made. Some limited-time offers are good only while stocks last.
* Products are not for resale.
* Taxes and shipping charges are excluded from the minimum order.
We reserve the right to refuse orders from distributors, dealers, warehouse stores, individuals, or entities outside of the scope of specific offers or promotions, whether made in print or electronically, and when such special offers and promotions are extended by any party other than jjgold.com.

Read about our copyrights, user conduct policy, and other disclaimers and procedures.

Please read these terms and conditions of use carefully. These terms and conditions (“T&C”) may have changed since your last visit to the site. By using the site, you indicate your acceptance of these T&C. If you do not accept these T&C, then do not use the site.

jjgold.com (“Site”) is owned by JJ Gold International and is currently provided free of charge to users who agree to abide by these T&C. jjgold.com reserves the right to change the nature of this relationship at any time, and to revise these T&C from time to time as jjgold.com sees fit. Users who violate these T&C will have their access canceled and they may permanently be banned from using the Site. Users should check these T&C periodically. By using the Site after we post changes to these T&C, you agree to accept those changes, whether or not you actually reviewed them.

Users/participants

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

Cookies

“Cookies” are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a Web site. jjgold.com uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re-enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement.

Copyrights, trademarks & restrictions

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted © by JJ Gold International. ALL RIGHTS RESERVED. jjgold.com™ other trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of jjgold. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the “Materials”) are the property of jjgold.com and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by jjgold.com and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit or distribute in any way whatsoever any Materials from the Site (or any other Web site owned or operated by jjgold.com or its subsidiaries or affiliates) without jjgold.com’s prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with jjgold.com or applying for credit. Printing Materials for any other reason, or transferring Materials for use on any other Web site, or the modification, distribution or republication of Materials without jjgold.com’s prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of jjgold.com or third parties.

Links

jjgold.com is not responsible for the content of any unaffiliated Web sites that may be linked to or from the Site. These links are provided for your convenience only and you access them at your own risk. Any other Web site accessed from the Site is independent from jjgold.com, and jjgold.com has no control over the content of that other Web site. In addition, a link to any other Web site does not imply that jjgold.com endorses or accepts any responsibility for the content or use of such other Web site. In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by jjgold.com of that third party or of any product or service provided by a third party.

Privacy issues

jjgold.com is concerned about privacy matters for its customers. To learn more about how we protect customer information, please review our Privacy Statement.

Product and services information

Product availability and some prices offered on the site may vary based on your location. Prices shown on the Site apply to products and services on the Site. Price and availability are subject to change without notice.

In order to comply with federal anti-money laundering regulations, we are unable to process gift card orders of more than $2,000.00 in any single transaction.

We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.

The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

Notice and take-down procedures

If you believe any Materials on the Site infringe your copyright or trademark rights, you may request such Materials be removed by following the notice and take-down procedures of the Digital Millennium Copyright Act. To follow those procedures, contact jjgold.com’s copyright agent (identified below) and provide the following information:

• A clear statement identifying the works or other Materials believed to be infringed.
• A statement from the copyright holder or authorized representative that the Materials are believed to be infringing.
• Sufficient information about the location of the allegedly infringing Materials so that jjgold.com can find and verify its existence.
• Your name, telephone number and email address.
• A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner’s behalf.
• A signature or the electronic equivalent from the copyright holder or authorized representative.

Conduct of users

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or that jjgold.com considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any “virus,” “trojan horse” or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

Indemnity

By using the Site, you agree to indemnify the jjgold.com Parties for any and all claims, damages, losses, liabilities and causes of action (including expenses and attorneys’ fees) incurred by them arising out of or relating to your breach or alleged breach of these T&C (including, without limitation, claims made by third parties for infringement of intellectual property rights). You agree to cooperate as fully as reasonably required in the defense of any claim. jjgold.com reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Disclaimer, limitation of liability

The site is provided by jjgold.com on an “as is” and “as available” basis. jjgold.com makes no representations or warranties of any kind, express or implied, as to (1) the operation of the site, (2) the quality, accuracy, completeness or validity of any materials on the site, or the information, content, materials or products included on the site, or (3) whether the functions contained on the site will be uninterrupted or error free, or that defects will be corrected, including but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information, product specifications and limitations. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. jjgold.com reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

This site may also contain facts, views, opinions, statements and recommendations of third-party individuals and organizations. None of the jjgold.com parties represents or endorses the accuracy, timeliness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement or information will be at your sole risk.

None of the jjgold.com parties is responsible or liable for any special, incidental, consequential, punitive or other indirect damages that result from the use of, or the inability to use, the site or the information contained on the site, even if that party has been advised of the possibility of such damages. In no event shall the total liability of the jjgold.com parties to you for all damages, losses and causes of action resulting from your use of the site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed one dollar (us$1.00).

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Termination

jjgold.com may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including, without limitation, breach of these T&C. In the event these T&C are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in these T&C will survive termination. In the event that you are unsatisfied with the services provided by jjgold.com, your sole remedy is to terminate your use of the Site.

Jurisdiction

jjgold.com operates the Site from its offices within the United States. jjgold.com makes no representations that content and materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Site in violation of U.S. export laws and regulations. These T&C will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, as it is applied to agreements entered into and performed therein, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce these T&C or matters related to the Site will be brought in either the State or Federal Courts of the Commonwealth of Massachusetts; provided, however, that notwithstanding anything contained in these T&C to the contrary, jjgold.com shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce jjgold.com’s rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises. If any provision of these T&C is deemed void, unlawful or otherwise unenforceable for any reason, that provision will be severed from these T&C and the remaining provisions of these T&C will remain in force. These T&C constitute the entire agreement between you and jjgold.com concerning your use of the Site.

Comments, complaints and questions

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of jjgold.com, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of these T&C, please contact us.

Effective Date: October 19, 2020

Data security is a priority at JJ Gold. If you are a security researcher and believe that you have discovered a security bug or vulnerability on our website, we appreciate your help in disclosing that vulnerability to us. We pledge that we will not take legal action against those who discover and report security vulnerabilities in accordance with this Vulnerability Disclosure Policy. We reserve all of our legal rights in the event of any noncompliance.

The Policy requires that you share the details of any suspected vulnerabilities with our team by sending an email to [email protected]. We recommend that your report:

* Describes full details of the vulnerability and its location;
* Provides step-by-step instructions for us to be able to validate and reproduce the finding; and
* Includes any proof-of-concept scripts or resulting artifacts, such as screen captures.
If you submit a valid security vulnerability in compliance with this policy, we will:
* Acknowledge the receipt of the report within 5 business days;
* Communicate with you to understand and validate the issue as necessary; and
* Address the submitted vulnerability as appropriate, as deemed by JJ Gold.

Please do not publicly disclose the details without our express written consent.

While we encourage you to discover and report to us any vulnerabilities you find, the following conduct is expressly prohibited:

* Executing or attempting to execute any “Denial of Service” attack
* Accessing, downloading or modifying data residing in an account that does not belong to you
* Testing in a manner that would result in sending unsolicited or unauthorized junk mail, spam, e-mail notices, phone calls, text messages or other forms of unsolicited messages to other parties – including Staples associates, customers or partners
* Social engineering, including but not limited to misrepresenting JJ Gold or its personnel
* Trespassing or other tests with a physical security aspect
* Posting, transmitting, uploading, linking to, sending or storing any malicious software
* Testing third-party systems, networks, applications, and services, even if operated on behalf of JJ Gold

Requests for monetary compensation in connection with any identified vulnerability will be deemed non-compliant with this Policy.

If you are in doubt about the scope or any other provisions of this policy, you are encouraged to contact us. We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at JJ Gold.

JJ Gold may modify the terms of this policy or terminate this Policy at any time.