How do I create an account?
The account will be automatically created for you when you place order and complete checkout. The account username will always be the email you used to complete checkout, and you will be prompted to set your account password on your first checkout completion.
How do I recover my username or password?
If you are unable to log in, click on “Forgot Username or Password”. Enter your email address or username and the answer to the security question provided. You will receive an email with your username and a link to reset your password. If you still haven’t gotten a password-reset link, it is possible that the email we tried to send you was caught by a spam or bulk mail filter in your email system.
How do I change my password?
Visit My Account and click on Account Details tab. You will see a Current password, New password and Confirm new password fields on the next screen. Use them to update your password, then scroll down and click Save Changes button when you are done.
What are the benefits of having an online account?
Creating an online account comes with the following benefits:
* It is easier to track your orders and manage your account. We aim to store your order history for 13 months so you will be able to see your billing details up until that time. Additionally, you may view your account balances, request a product refund or replacement and create usage reports.
* You will also have access to special offers and discounts.
Click on “My Account” at the top of your profile for more information.
What are the benefits to signing up for a newsletter?
Signing up to receive our promotional e-mails is a great way for you to keep track of special orders and promotions.
Does jjgold.com ship products outside the United States?
No. Jjgold.com currently ships to all 50 states and any territory bearing a U.S. zip code. International orders are defined as shipments addressed to countries other than U.S. states or territories.
What is NET30 Application?
NET30 is a form of trade credit which specify that the net amount is expected to be paid in full by the buyer within 30 days of the date when the goods are shipped. On jjgold.com, this payment method can be selected by users who have applied for and received a membership with an approved credit limit. More details are described on the tab “Payment information”